MarketConnect

At MarketConnect, we respect your right to control your personal data. If you no longer wish to use the MarketConnect platform, you may request the deletion of your account and associated personal information.

MarketConnect is operated by Digitised Local Markets Ltd, a Nigerian company that provides an online marketplace where verified vendors and customers can buy and sell fabrics, shoes, accessories, jewellery, and other consumer goods through our website and mobile applications. Status Report CAC - DIGITISED L…

How to Delete Your MarketConnect Account

You can request the deletion of your MarketConnect account using any of the methods below.

Option 1 — Delete Your Account from the App

1. Open the MarketConnect mobile app.
2. Go to Profile / Account Settings.
3. Tap Delete Account.
4. Confirm the deletion request.

Once confirmed, your account will be scheduled for deletion.

Option 2 — Request Deletion by Email

If you cannot access your account or the mobile app, you may request account deletion by contacting our support team.

Email:

help@marketconnect.com.ng

Subject Line:

Account Deletion Request

Please include the following details in your email:

1. Full name
2. Email address used to register the account
3. Phone number associated with the account
4. Reason for deletion (optional)

Our support team will verify your request and process the deletion.

What Happens When You Delete Your Account

When your account deletion request is processed, the following information will be permanently removed from our systems:

1. Your user profile information
2. Login credentials
3. Saved delivery addresses
4. Chat and messaging history
5. Wishlist and preferences
6. Linked devices and sessions

Data That May Be Retained

Some information may be retained for legal, regulatory, and security purposes, including:

1. Transaction records related to completed orders
2. Financial records required for accounting or tax compliance
3. Records necessary for fraud prevention and dispute resolution

This information will only be retained for the period required under applicable laws.

Processing Time

Account deletion requests are typically processed within:

7 – 14 business days

You will receive a confirmation email once your account has been successfully deleted.

Important Information

1. Account deletion is permanent and cannot be reversed.
2. Once your account is deleted, all associated data will be permanently removed except where retention is required by law.
3. Vendors may need to resolve any outstanding orders or disputes before their accounts can be deleted.

Contact Support

If you have any questions regarding your data or account deletion request, please contact us:

MarketConnect Support Team

Email: help@marketconnect.com.ng

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